Delivery & returns

Delivery & Returns

Delivery

• Standard Delivery: Delivery throughout the Republic of Ireland is available from €14.95.
• Free Delivery: Orders over €100 qualify for free standard delivery.
• Large & Oversized Items: Long, heavy or bulky products such as conduit, strut and cable may be subject to additional delivery charges. We will advise you where an additional charge applies.
• Delivery Locations: Orders can be delivered to your home, business premises or job site.
• Dispatch: We aim to dispatch stocked items as quickly as possible. Many orders are dispatched the same day for next-working-day delivery, but this is subject to stock availability, order time and carrier service.
• Trade & Bulk Orders: For large or specialist deliveries, please contact us and we can arrange a suitable delivery option.

Click & Collect

Collection is available from participating National Electrical Wholesalers branches. Please wait until you receive confirmation that your order is ready before travelling to collect it.

View our branch locations

Delivery Problems

If your order is missing, damaged or incomplete, please contact us as soon as possible at [email protected].

Business customers should report visible transit damage or shortages as soon as reasonably possible, preferably within 48 hours of delivery. Where possible, please retain the Goods and packaging while the issue is investigated.

These reporting times do not affect the statutory rights of consumers.

Returns & Refunds

Faulty, Damaged or Incorrect Goods

If you receive Goods that are faulty, damaged or incorrectly supplied, please contact us as soon as possible. We will arrange the appropriate replacement, repair, return or refund depending on the circumstances and your applicable statutory rights.

Change-of-Mind Returns

Consumers: If you purchase online or through another qualifying distance sale, you may have a statutory right to cancel your order within 14 days of receiving the Goods, subject to certain exceptions.

Business Customers: Goods correctly supplied against a firm order may only be returned with our prior agreement. Where a return is accepted, Goods must normally be unused, complete and in resaleable condition. A handling charge of up to 20% may apply.

Items That Cannot Normally Be Returned

Special-order, bespoke, customised and non-stock Goods ordered specifically for you cannot normally be returned for change of mind.

Cable cut to your specified length cannot normally be returned.

This does not affect your rights where Goods are faulty, incorrectly supplied or where applicable consumer law provides otherwise.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible. Orders can normally be cancelled before they have been dispatched, collected, specially ordered, manufactured or cut to specification.

Additional statutory cancellation rights may apply to Consumers purchasing online or through another qualifying distance contract.

Refunds

Once a return has been approved and processed, refunds will normally be made using the original payment method.

Consumer refunds will be processed in accordance with applicable Irish consumer law.

Payment

We accept major debit and credit cards and other payment methods displayed during checkout. Online card payments are securely processed through our payment provider and may use 3D Secure authentication.

This page provides a summary of our delivery and returns arrangements. Please see our Terms & Conditions of Sale for full details.